Repair Service

Miele Services – Price and Payment Options

Term and Conditions

Price and Payment 

When it comes to servicing your appliance, you can pay our standard service charge.

Standard Service Charge

Our service visit charges are set out on our website in Euro and includes VAT at the applicable rate. The price for your service visit (and the basis of any charges we cannot calculate in advance) will be indicated on the order pages when you place your order or will be confirmed during your phone booking:

a. Callout charges include the first 30 minutes of labour; additional time after that is charged at 15 minute intervals

b. Replacement spare parts are charged as extra – your technician will advise you of the cost of spares;

c. Where our technician advises (at its sole discretion) that your appliance is beyond repair, the payment for the standard service fee will be transferred across to the cost of a new machine and we shall be under no obligation to repair your appliance. 

d. Should the appliance require lifting assistance due to installation restrictions, an additional charge of €40 will be applied.

We take all reasonable care to ensure that the prices advised to you are correct. If, in the course of a service visit, it becomes apparent that further work is needed on your appliance beyond that covered in your order, the technician will agree the costs of that additional work with you.

In some cases, and where stated during the order process, we require advance payment before we start the services. Where you have made advance payment we will invoice you for the balance of the price of the services when we have completed them. In all other cases, you will need to make payment on completion of the services.

We accept payment by all major credit and debit cards, but we are unable to accept cash payment.